At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As an Account Executive for TTEC Digital, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
What you’ll be doing
The Account Executive (AE) is responsible for generating business revenue by acquiring new clientsselling AWS solutions. We work with their amazing Cognitive CX suite of technology including Amazon Connect, Lex, Polly, Transcribe, Comprehend, Personalize, Pinpoint and Lambda. This role works closely with the AWS sales and professional services teams driving new logo business from opportunity to closure. You’ll be front and center in terms of helping our clients understand the impact that implementing Amazon’s suite of services can have on their customer’s experience. The TTEC Digital AWS team has deep specialization in contact center, CRM and customer experience solutions, you’ll have a similar background.
You will be responsible for:
· Manage and execute a high-quality pipeline and growth across multiple channels
· Managing multiple sales opportunities from inception to deal close, responsible for deal qualification, deal strategy, and customer relationships, ultimately being the executive ensuring we are maximizing growth
· Maintains an accurate forecast with our CRM
· Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
· Meet and exceed all quarterly and annual pipeline and sales quotas
What you bring
· 4+ years direct sales experience selling CX SaaS and or Professional Services in a Contact Center solutions environment, AWS Connect experience highly preferred
· Experience selling into mid-market/commercial clients
· Consistent track record of exceeding sales targets
· Ability to develop long-term relationships and partnerships with business leaders and decision makers
· Highly self-motivated and results-oriented approach with a flexible, "whatever it takes" attitude
· Proven ability to thrive and succeed in a dynamic, fast growing, environment
· Highly versatile and motivated
\nAbout Us
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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