Description
VirtueStaff is seeking a highly motivated and dedicated Bilingual Customer Service Representative to join our dynamic team. In this role, you will provide exceptional support to our clients in both Spanish and English, ensuring a seamless experience for our diverse customer base. If you are passionate about helping others and are skilled in communication, we want to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat in both English and Spanish.
- Assist customers with product information, order status, and account issues.
- Effectively resolve customer complaints and concerns with professionalism and empathy.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance overall customer satisfaction.
- Provide input on customer trends and potential areas of improvement for the service experience.
Requirements
- Fluent in both Spanish and English (written and verbal).
- Previous experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service software and tools.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and as part of a team.
- Availability to work flexible hours as needed.
Benefits
- Work From Home
- Performance Bonus
