Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
- Primary technical point of contact for a small portfolio of our strategic Acquirer Solution Partners, addressing any technical challenges or operational issues that may arise.
- Manage escalations until the issues have been resolved.
- Oversee and coordinate implementations and provide as-needed consultative integration guidance to assist the partner in onboarding new Acquirer Solution merchants.
- Educate Acquirer Solution Partners on how new CyberSource products and functionalities may contribute to and enhance their business models.
- Work with your portfolio of Acquirer Solution Partners to develop best practices for technical implementation and support.
- Define engagement processes between Acquirer Solution Partners, their end-merchants, and CyberSource teams.
- Advocate product enhancement requests with our cross-functional teams and be the voice of Product Readiness back to the partner.
- Lead product trainings and workshops, work with internal training teams to build out Best-in-class training for partner support teams and the partners clients.
- Build and maintain deep product knowledge in CyberSource products and services.
- Partner with our Alliance & Partner Success teams to build relationships with technical and business contacts with our Acquirer Solution Partners.
- Drive a partner-centric ethos within the Client Services team, leading an optimized team across Technical Account Management, Implementation Support and any other partner-focused resources such as Product Support Engineers and Product Readiness that may have been hired for each partner.
- Be responsive to larger initiatives being driven globally from the Senior and Executive leadership.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- A track record of a strong customer focus.
- Experience in a Customer Support and Technical Account Management role.
- Payment industry experience
- Able to skillfully prioritize and manage concurrent projects and issues.
- Excellent written and verbal communication skills
- Experience in working with cross-functional & cross-departmental and virtual teams
- Self-starter with strong organization and resolution management skills
- Must work well as a part of a team
- Must demonstrate strong complex problem-solving capabilities
- Has competency in a technical skillset, such as networking principles or coding.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,800 to 171,750 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
