About us
B2B payments are a multi-trillion-dollar industry and, as the industry pushes further into digitization and faster settlement, fraud has become a massive problem — to the tune of $43B in annual losses.
Walrus is the leader in B2B payment verification, with clients that include some of the biggest names in investment management. Our DoubleCheck platform combines advanced authentication, proprietary technology, AI, and novel UX to collect and confirm payment details. DoubleCheck has defined a new category: verifying the safe transfer of financial information and assets.
DoubleCheck’s NPS is 80%, NDR last year was 122%, our renewal rate is effectively 100%, and nearly all growth has come via inbound and organic leads. That growth has been exponential, and as a consequence, our financial position is strong, including recent quarters of cash flow positivity. Now we plan to pour fuel on the fire, starting with strong product management.
Walrus is led by PhD computer scientists and security researchers, with decades of experience in engineering, cybersecurity, and cryptography, and many research accomplishments at Harvard, Stanford, MIT, the University of Chicago, Columbia, UTexas, and NYU. We’re backed by one of the world's leading fintech VC funds, as well as founders and executives of Twitter, Google Maps, Databricks, and Kayak.
The role
You will be part of the core team at Walrus, working on our flagship product, and reporting to the head of engineering. It’s still early days here, and a product role means impact well beyond writing specs. We don’t have a designer, so you would contribute to UX. We don’t have a market research or strategy department, so you would contribute to those. We don’t have a sales engineering group, so you may find yourself meeting prospective customers. We do have CX, but your job would entail some CX too, because part of our product is our service: we are, with good reason, known for the quality of our support. In more detail, you will:
Initially design intuitive UX and flows for functionality decided by the leadership team. That includes new kinds of authentication, payments, reputation, and more.
Over time, contribute to product strategy based on deep understanding of customer needs, market trends, and company vision.
Collaborate closely with developers to scope, prioritize, and ship new features.
Create clear product specifications for both internal and external audiences.
Handle technical conversations with customers about product capabilities and requirements.
Represent the product at industry events, conferences, and to the press.
About you
You are someone who cares a lot about designing software for the web in a thoughtful way, taking into account business, customer, and user needs. You are comfortable with the idea that product design should be data-driven, using evidence rather than opinion. At the same time, you understand when there isn’t enough data, and you are comfortable making a choice based on taste. You have:
Strong UX design sensibilities and experience with complex web applications
Proven track record of shipping features that drive business value
3+ years of product management experience with full product line responsibility, ideally in B2B SaaS
Excellent written and verbal communication skills, particularly in technical contexts
Experience gathering and synthesizing customer feedback to inform product decisions
Comfort operating in a fast-paced startup environment with high autonomy
Technical background or ability to engage deeply in technical discussions
Experience managing technical roadmaps and resource allocation across multiple workstreams
History of bridging product and engineering functions, particularly in early-stage companies
What it’s like to work with us
We’re a tight-knit, early-stage team that’s focused on building a product that our customers love. We have a strong company culture based on collaboration, ownership, and mentoring. We meet sparingly and efficiently. We understand our innate biases and celebrate diversity. We have a low-ego workplace, where we provide the tools for everyone to do their best work. You will work closely with the leadership team, and have room for extensive growth within the company.
Remote work is welcomed, but candidates who wish can report to work in NYC (and receive relocation assistance).
Walrus offers competitive compensation and benefits, including salary, equity, paid medical insurance, dental, vision, company contribution to wellness, good coverage for dependents, parental leave, retirement, relocation assistance, and unlimited PTO.
We believe talent comes from all backgrounds and walks of life, and are committed to providing a comfortable environment for everyone to work.
The base pay for this position in New York City is $115k–$195k. There is additionally a substantial equity component, not included in these figures. This information is provided per the New York City Human Rights Law. Base pay information is based on market location.
