Join us in building a world where talking to a business is as easy as talking to a friend! ✨
Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp. The impact is real – our messages reach at least 50% of the world's population yearly. If you ever ordered takeaway or purchased goods online, it’s almost guaranteed you have encountered messages through Bird’s technology.
What’s my job title? Account Manager, LATAM
Where in the world? You can work remotely from the US (preferably East Coast)
Working hours? For this role, you will operate within US timezones
What language(s) will I speak? Native-level English and Spanish
Bird is looking for an Account Manager to retain and grow customer accounts. You will act as the primary point of contact for named customers in Latin America (LATAM) and have an assigned quota while maintaining the highest levels of customer satisfaction.
You’ll report to the Vice President, Account Growth & Retention for the Amercas and work in close partnership with Sales, Product Management, Customer Support/Success, Marketing, Legal and Finance.
What you’ll do
Build and maintain strong relationships with named customers, serving as their primary point of contact
Handle renewals as well as identify and pursue opportunities for upsell, cross-sell and referrals to the Hunter Team in order to build consistent and sustainable pipeline for quota attainment
Create and deliver accurate forecasts for both new business and renewals
Develop and execute strategies and account planning to drive growth and revenue for named accounts (Start-Up up to Enterprise)
Work closely with clients to understand their business needs and identify opportunities for growth, including holding Business Reviews
Collaborate with internal teams, including sales, marketing, and product, to develop and implement client solutions
Stay up-to-date with industry trends and best practices to continually improve client outcomes
Employ a solution-selling methodology to facilitate customer evaluations and to help them understand Bird’s unique differentiation
Develop and grow Bird visibility and relationships across multiple levels within the customer organisation. Navigate through decision-makers and influencers
Represent Bird at events/tradeshows and also travelling to onsite meetings with clients as needed
What you’ll bring
5+ years of progressively increased responsibility in B2B within the SaaS space
Full professional proficiency in English and Spanish, both verbally and written
Track record of selling technology solutions to non-technical people at the Director level and above
Experience with creating pricing proposals, negotiating terms and managing the contract process
Experience in highly competitive markets
Ability to work in a rapidly expanding and changing environment, successful startup experience preferred
Build trusted relationships with executive sponsors and end users
Teamwork and good communication skills are a must
Four year university/college degree required
Previous remote work experience preferred
Bonus points if you have one of the following
You speak fluent Portuguese as well!
Prior experience within the omnichannel marketing automation space is a plus!
Interview Process
After you apply, you will hear back from us within a few days. If there’s a fit, the full process is as follows:
↳ [30 mins] Recruiter Screen
↳ [45 mins] Hiring Manager Interview
↳ [60 mins] Account Manager Assignment
↳ [30 mins] Executive Interview
#LI-SO1 #LI-Remote
What You’ll Gain
🏡Remote work environment: you’ll work from home or wherever you can focus best. All Birds are required to work from their hired country.
💰Competitive Compensation
💻Latest MacBook and generous Home Office Budget to set you up for success
💅State-of-the-art branded gear
🥳Company-wide and team events - last editions in Marbella and Bangkok!
✈️Temporary Working Abroad: 10 business days a year (in your timezone)
🌴Life Happens! We offer generous Parental, PTO, and Special Leave Policies.
🃏Joker Day! Wellness day? Party time? 1 extra day off per year, no questions asked!
🤯Learn from hundreds of the best minds in the business
💙Join a diverse team consisting of 60+ nationalities, working in over +50 countries
LIFTOFF! 🚀
Life at Bird
When joining Bird, you will work with some of the smartest, curious, and driven people you will ever meet. It’s rewarding, demanding, and exciting work, and you’ll do and learn more than you can imagine. Bird is a great fit for ambitious self-starters who have endless curiosity, work independently, and like to roll up their sleeves and get shit done!
Do you have what it takes to join Bird? 🚀
Learn more about Life at Bird and our Values: How We Work, Careers, and About Bird.
We hope you’re one of us! 💙
