Join us in building a world where talking to a business is as easy as talking to a friend! ✨
Bird is an AI-powered Customer Relationship Management (CRM) Platform for Marketing, Customer Service, and Payments, powering over 5 trillion annual messages across channels like Email, SMS, and WhatsApp. The impact is real – our messages reach at least 50% of the world's population yearly. If you ever ordered takeaway or purchased goods online, it’s almost guaranteed you have encountered messages through Bird’s technology.
What’s my job title? Carrier & Account Manager - Numbering
Where in the world? Serbia - Remote
Working hours? Local working hours
What language(s) will I speak? Fluency in English
The Role
Several years ago Bird acquired Telserv, a leading company in numbering, providing coverage in 145+ markets. Now fully integrated into Bird, serving a large number of customers worldwide.
To continue this success we’re looking for a Carrier & Account Manager who will work on expanding our numbering products and also sell the coverage back into our existing customer base.
You will be the main person responsible for all procurement of Numbering Services for our wholesale customer base, working closely with the Sr. Account Manager to continue our success in this market. You understand where (new) opportunities are, build new products, improve existing ones, and advise on how we should sell them.
You have a strong commercial sense and are always on the look to deliver value, either in cost-saving opportunities or selling (new) products into our customer base.
What you'll do
Responsible for full P&L of Bird’s wholesale numbering services
Continuously work on our wholesale numbering products: Build new products, improve the cost of existing ones, and retire any products that are not commercially successful
Work with internal teams to optimize, streamline, and automate processes
Coordinate the commercial and technical implementation of new vendors and/or products
Ensure our customer onboarding and support teams have the right information to onboard the customer (KYC, commercials, porting requirements, etc.)
What you already have
Strong commercial sense - in both buying and selling
1-2 years experience in a telco or similar environment in a sales and/or procurement role
Basic understanding of numbering products and how they are used by both wholesale and enterprise customers
Great Excel or Google Sheets skills
Experience in Telco and/or CPaaS would be an advantage
Interview Process
You apply and will hear back from us within a few days. If there’s a fit, the full process is as follows:
↳ [30 mins] Recruiter Screen
↳ [30 mins] Hiring Manager Interview
↳ [30 mins] Role-Fit Interview with team member
↳ [30 mins] Final Interview with Functional Leader
#LI-Remote #LI-SO1
What You’ll Gain
🏡Remote work environment: you’ll work from home or wherever you can focus best. All Birds are required to work from their hired country.
💰Competitive Compensation
💻Latest MacBook and generous Home Office Budget to set you up for success
💅State-of-the-art branded gear
🥳Company-wide and team events - last editions in Marbella and Bangkok!
✈️Temporary Working Abroad: 10 business days a year (in your timezone)
🌴Life Happens! We offer generous Parental, PTO, and Special Leave Policies.
🃏Joker Day! Wellness day? Party time? 1 extra day off per year, no questions asked!
🤯Learn from hundreds of the best minds in the business
💙Join a diverse team consisting of 60+ nationalities, working in over +50 countries
LIFTOFF! 🚀
Life at Bird
When joining Bird, you will work with some of the smartest, curious, and driven people you will ever meet. It’s rewarding, demanding, and exciting work, and you’ll do and learn more than you can imagine. Bird is a great fit for ambitious self-starters who have endless curiosity, work independently, and like to roll up their sleeves and get shit done!
Do you have what it takes to join Bird? 🚀
Learn more about Life at Bird and our Values: How We Work, Careers, and About Bird.
We hope you’re one of us! 💙
