The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a motivated and dynamic Spanish Speaking e-Cigarette Customer Support representative to join our passionate team. This role is crucial in ensuring that our customers receive exceptional support and guidance regarding our range of e-cigarette products. The ideal candidate will be fluent in Spanish and English, have a genuine passion for customer service, and possess a good understanding of the e-cigarette industry. You will be working remotely, collaborating with a diverse team to enhance customer experience while driving the brand’s mission of providing high-quality and satisfying products. If you are a problem solver with strong communication skills, this is a fantastic opportunity to grow your career within a leading recruitment agency that is making waves in the consumer services sector. Join us in our quest to make a difference in the lives of our customers while positively impacting the global community.
Responsibilities
- Provide exceptional customer support via phone, email, and chat in both Spanish and English.
- Assist customers with product inquiries, technical issues, and order tracking.
- Educate customers on e-cigarette products and usage to ensure compliance and safety.
- Maintain up-to-date knowledge of product offerings, promotions, and regulations.
- Record and manage customer interactions in the CRM system efficiently and accurately.
- Collaborate with team members to resolve complex customer issues promptly.
- Contribute to the development of support materials and FAQs to enhance customer experience.
- Fluency in both Spanish and English, with excellent verbal and written communication skills.
- Previous experience in customer service, preferably in the consumer products sector.
- Strong understanding of e-cigarette products, vaping, and related regulations.
- Proficient in using CRM software and other customer support tools.
- Ability to work independently and remotely, managing time effectively.
- Excellent problem-solving skills with a customer-centric mindset.
- Strong organizational skills and attention to detail.
Monthly Salary
2 Extra Salaries Per Year
Fully Paid Training
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Monthly Performance Bonus
Private Insurance
And More...
