How You’ll Contribute
As we scale our AI-powered healthcare solutions, you will drive the adoption and impact of our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). You will be instrumental in helping healthcare organizations transform their practice through AI, establishing scalable processes, and ensuring our solutions deliver measurable improvements in clinical efficiency and patient care. You'll work closely with our sales, product, and clinical teams to create a seamless customer journey that maximizes the value of our AI-powered healthcare
Key Responsibilities
AI Adoption Strategy: Design and implement success strategies that drive the adoption of our products, helping practices transition smoothly to AI-enhanced workflows while reducing implementation friction and maximizing ROI.
Healthcare Process Optimization: Build scalable processes for clinic onboarding, training, and ongoing success management that align with healthcare workflows and compliance requirements.
Clinical Impact Metrics: Establish and track key success metrics focusing on clinical efficiency, patient satisfaction, and practice ROI. Create dashboards that demonstrate the tangible impact of our AI solutions.
Clinical Partnership Development: Partner with our medical team, including our co-CMOs, to ensure our success strategies align with clinical best practices and healthcare delivery goals.
Customer Journey Enhancement: Map and optimize the journey from traditional practice to AI-enabled care delivery, identifying opportunities to streamline adoption and maximize value.
Voice of Healthcare Program: Develop and manage a structured program to gather, analyze, and action feedback from clinicians and staff to inform product development and service delivery.
Success Team Development: Collaborate with the CS team to create the foundation for scaling our customer success organization, including developing healthcare-specific playbooks and best practices.
Required Qualifications
Experience: 5+ years in customer success roles, with at least 2 years managing strategic accounts or leading CS teams
Strategic Thinking: Proven ability to develop and execute success strategies that drive measurable business outcomes
Process Excellence: Track record of building and optimizing scalable CS processes and playbooks
Data Analysis: Notable experience using data to demonstrate customer value and ROI
Guidance: Experience steering cross-functional initiatives and influencing stakeholders at all levels
Change Management: Experience guiding organizations through technological transformation
Technical Aptitude: Ability to understand and communicate the value of AI technologies in healthcare settings
Communication: Exceptional ability to engage with both technical and clinical stakeholders
Nice to Have
Healthcare Technology: Experience working with healthcare organizations or healthcare technology products
AI/ML Experience: Familiarity with AI/ML platforms and their implementation in enterprise settings
Tool Expertise: Experience with CS platforms (Segment, Vitally) and data visualization tools
Clinical Setting Knowledge: Understanding of clinical workflows and healthcare operations
Product-Led Growth: Experience supporting PLG motions in B2B software
What We Offer
Opportunity to shape the future of healthcare AI adoption
Competitive base salary with performance-based bonus structure
Equity package aligned with company growth
Remote-first environment with flexibility
Comprehensive health benefits and 401(k) plan
Direct collaboration with leading physicians and tech innovators
Work alongside co-CMOs with expertise in neurosurgery and cardiology
Professional development and growth opportunities in healthcare AI
Insight Health is dedicated to fostering an inclusive and diverse workplace where all employees feel valued and empowered. We believe in equal opportunity for everyone and actively embrace individuals from all backgrounds. We welcome applicants regardless of ancestry, religion, race, color, sex, gender identity, gender expression, age, marital or family status, disability, military veteran status, or any other characteristic or experience. Our goal is to create an environment where every team member has a sense of ownership, belonging, and the opportunity to thrive.
About Insight Health
We’ve assembled a team uniquely equipped to transform healthcare by blending the expertise of leading physicians with cutting-edge AI and data engineering talent. This combination positions us at the forefront of healthcare’s AI revolution.
Our co-Chief Medical Officers, Dr. Pankaj Gore and Dr. Eric Stecker, bring years of leadership experience in neurosurgery and cardiology, ensuring our solutions address the most critical healthcare challenges. Complementing this medical expertise, our tech leaders, with experience at companies like Segment and Twilio, bring Silicon Valley innovation into healthcare.
Healthcare is at a pivotal moment, with AI adoption accelerating rapidly. By joining our team, you’ll be at the heart of this transformation, working with top minds in both medicine and technology. We’re not just part of the change in healthcare, we’re driving it.
Click here to learn more about us!
Insight Health is dedicated to fostering an inclusive and diverse workplace where all employees feel valued and empowered. We believe in equal opportunity for everyone and actively embrace individuals from all backgrounds. We welcome applicants regardless of ancestry, religion, race, color, sex, gender identity, gender expression, age, marital or family status, disability, military veteran status, or any other characteristic or experience. Our goal is to create an environment where every team member has a sense of ownership, belonging, and the opportunity to thrive.
