Job Summary
At the heart of customer success and business growth, the Renewal Analyst ensures customers achieve their desired outcomes with company products and services. They play a pivotal role in the ongoing success of the ML SaaS business by managing subscription renewals, optimizing retention rates, identifying upsell opportunities, and fostering strong client relationships. This role involves analyzing renewal data to drive strategic decisions and collaborating with cross-functional teams to implement best practices that enhance revenue retention. Additionally, Renewal Analysts work closely with sales leaders and decision-makers to understand customer requirements and address any potential roadblocks effectively.
Responsibilities
-Maintain an accurate rolling 9-month forecast of renewals and provide forecast clarity to support strategic decision-making.
-Assist the Renewals team with day-to-day requests, including process guidance, data quality, and complex deal management.
-Ensure on-time renewals and meet retention goals.
-Build and maintain reports for key metrics such as renewal revenue, bookings, retention rate, and overall customer health.
-Track success metrics including client engagement scores, measures of churn, etc.
-Champion impactful process improvements and automation.
-Develop playbooks for renewal engagement to maximize revenue retention.
-Extract insights from renewal data and recommend improvement tactics.
-Monitor Churn, Contraction, and Growth trends within the customer base.
-Enhance sales team effectiveness through data, automation, and product analytics to provide increased customer insights.
Qualifications: Knowledge, Skills, and Abilities
-Work on problems of moderate scope, often varied and routine, requiring analysis of situations or data involving a review of -multiple factors.
-Exercise judgment within defined procedures and practices to determine appropriate actions.
-Apply learned techniques and contribute to analysis and investigation to solve problems.
-Build productive internal and external relationships to collaboratively resolve mutual problems related to procedures or transactions.
-Bachelor’s degree and 2-4 years of relevant professional experience (or equivalent work experience).
-Demonstrate progressive Operations experience supporting Sales/Customer Success/Account Management teams, preferably within an Enterprise SaaS organization.
-Have a proven track record of increasing renewal rates.
-Possess familiarity with Salesforce and enterprise SaaS tools.
-Demonstrate strong analytical ability and prioritization skills.
-Ability to educate on best practices, strategies, and tactics.
\nMeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $71,000 - $100,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
MeridianLink offers:
Potential For Equity-Based Awards
Insurance coverage (medical, dental, vision, life, and disability)
Robust paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
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