POSITION OVERVIEW
Onit is growing and we are in need of an experienced Support Analyst. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone who enjoys solving problems for other people, has a technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

RESPONSIBILITIES:
Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Support Analyst will have the following responsibilities and duties:

Provide front-line and ongoing product and technical support for Onit’s products and solutions

Develop and maintain expert knowledge on Onit’s product suite

Educate users on all functions and features of our product line

Assist with management of account software subscriptions

Provide feedback and suggestions on product features, product performance, alternative solutions and market trends

You enjoy working in a fast paced-and dynamic environment, with minimal oversight and direction

You take responsibility for projects end-to-end, from idea to completion

Provide assistance to colleagues where needed

Participate effectively as an individual and team contributor within a multifaceted technology environment

Support delivery and implementation services as necessary

QUALIFICATIONS AND EXPERIENCE:
The ideal and successful Support Analyst will possess most of the following skills and qualifications:

Demonstrated ability to quickly understand business requirements and expectations

Excellent verbal and written communication skills

Detail-oriented with strong organizational skills

1-3 years of related technical support is preferred (SaaS software preferred)

Prior experience working on electronic e-billing or accounting experience is a plus

Excellent Microsoft Office Suite and general documentation proficiency

Ability to multi-task and prioritize across several projects simultaneously

High aptitude and EQ

Remote Scouter