WHO WE ARE
Our goal is to save ten-million hard-working employees ten-billion dollars. We are a values driven, well-funded, and fast-growing Financial Technology and HR company. We want to empower small and midsize businesses with financial tools that make them the place where people want to work.
We’ve created a financial empowerment platform that helps small but mighty HR teams make a big impact on employee financial wellness. ZayZoon is quickly becoming the employee financial wellness super-app that employees can’t live without, and employers are clamoring to offer to help attract and retain talent.
We are growing fast and have been recognized for rapid growth in the 2023 Deloitte Technology Fast 500 and Canadian Technology Fast 50 program! You can read more about it here.
As a Client Account Manager at ZayZoon, you’ll be the main point of contact for our existing and newly onboarded clients. You’ll build meaningful connections, drive client satisfaction, and contribute to ZayZoon’s growth through your interactions and insights with lots of opportunity to have an impact.
\n- Build meaningful relationships with our employer clients
- Ensure client satisfaction and maximal employee adoption through amplifying the client service delivery from the initial onboarding to ongoing adoption and maintenance
- Work with clients to help improve employee engagement and uptakeTake learnings from client interactions, and use those learnings to help us grow and mature our product
- Provide ongoing support for client inquiries
- Leverage client relationships to request referrals, testimonials and case studies
- Help formalize and document processes and procedures leveraged
- Exhibits a desire to learn
- Has excellent written and verbal communication skills
- 5+ years of experience in account management in a start-up/scale-up, or in Payroll/HCM
- Knowledge of CRM tools and ticketing systems such as Hubspot, Intercom or JIRA
- Experience analyzing data with Excel or Sheets
- Strong technical acumen and troubleshooting skills
#LI-REMOTE
ANYTHING ELSE YOU MIGHT NEED TO KNOW
Candidates must be located in Canada to be considered.
We are organized as a remote team, as such we are looking for candidates who can work effectively remotely. You must have access to a secure high speed internet connection and a secure workspace to ensure security of private information. This role is available on a permanently remote basis.
Please note that a final step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose and undergo a criminal record check along with a basic security clearance due to the nature of our business.
We wish to thank all qualified applicants for their interest in joining our team!
