Description
The House of Mercier is excited to offer a remote opportunity for a Dutch Customer Care Agent specializing in e-commerce, based in Greece. In this vital role, you will be the primary support for our Dutch-speaking customers, providing exceptional service related to their online shopping experience. Your responsibilities will include assisting with inquiries, processing orders, and resolving issues promptly. If you are passionate about e-commerce and have a keen interest in delivering outstanding customer service, we encourage you to apply and join our dynamic team!
Responsibilities
- Provide outstanding customer support to Dutch-speaking clients via phone, email, and chat regarding e-commerce inquiries.
- Assist customers with their orders, including tracking, cancellations, and modifications.
- Resolve customer complaints and issues effectively while maintaining a positive attitude.
- Educate customers about product features and promotions to enhance their shopping experience.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with various teams to ensure a seamless customer experience.
- Stay informed about the latest trends in e-commerce to better assist customers.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Previous experience in customer care or e-commerce roles is an advantage.
- Strong communication skills with a customer-oriented approach.
- Ability to handle multiple inquiries and resolve issues efficiently.
- Proficiency with CRM systems and online communication tools.
- Self-motivated and capable of working independently in a remote environment.
- Willingness to adapt to changing processes and technologies in a fast-paced setting.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
