Description
Role Overview
The Operations Associate will be a pivotal team member responsible for optimizing workflows, supporting client operations, and ensuring the seamless delivery of quality management solutions. This role requires a detail-oriented individual with strong analytical skills and a proactive mindset to streamline processes and deliver exceptional client experiences.
Key Responsibilities
Leadership and Team Management (25%)
- Provide guidance and oversight to team members.
- Foster collaboration and ensure alignment with team goals.
- Support team development and address performance-related needs.
SOPs, Handbook Creation, and Process Building (40%)
- Design and implement standard operating procedures (SOPs) for efficiency.
- Develop comprehensive handbooks to support operations and onboarding.
- Continuously refine and enhance processes to optimize workflows.
Vendor and Customer Support (20%)
- Manage relationships with vendors to ensure seamless operations.
- Provide support and solutions to customer inquiries and issues.
Day-to-Day Operations, Administrative Tasks, and R&D (15%)
- Oversee routine operational tasks to maintain productivity.
- Handle administrative duties, ensuring all systems function smoothly.
- Conduct research and development to identify new opportunities and improvements.
Requirements
Requirements
- At least 3 years of professional experience in operations, logistics, or project management.
- Prior experience in the e-commerce, D2C, or supply chain industries is highly desirable.
- Proficiency with operational tools and platforms such as Asana, Monday.com, ClickUp, HubSpot, or similar project management systems.
- Strong analytical abilities, with a proven track record of deriving actionable insights from data.
- Exceptional written and verbal communication skills.
- Demonstrated ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
Benefits
Benefits
- Fully Remote Work: Work from anywhere within the required time zones.
- Dynamic Work Environment: Join a fast-growing startup with a collaborative team.
- Flexible Hours: Enjoy flexibility in your schedule with occasional weekend availability.
- Professional Development: Gain exposure to executive-level projects and opportunities for growth
- Holiday Orientation: U.S. Based holidays
