Description
The House of Mercier is excited to announce an open position for an E-Commerce Support Specialist in a fully remote capacity. This entry-level role requires no prior experience, making it a perfect opportunity for individuals looking to kickstart their career in the e-commerce industry. As an E-Commerce Support Specialist, you will assist our customers with their online inquiries, ensuring they have a smooth and enjoyable shopping experience with our luxury products.
Responsibilities
- Provide friendly and knowledgeable support to customers regarding their e-commerce inquiries through email and live chat.
- Assist with order processing, product information, and general inquiries to enhance customer satisfaction.
- Resolve customer issues and complaints promptly and professionally.
- Document customer interactions accurately to ensure effective communication and service improvement.
- Collaborate with team members to identify trends in customer feedback and suggest improvements.
- Participate in training to develop your skills and product knowledge.
- Stay informed about our product offerings and e-commerce best practices.
Requirements
- No prior experience required; a willingness to learn and grow is essential.
- Fluency in English is necessary; additional languages are a plus.
- Strong communication skills, both written and verbal.
- A positive attitude and a strong commitment to customer service excellence.
- Ability to work independently and effectively in a remote environment.
- Basic computer skills and familiarity with online communication tools are desirable.
- A genuine interest in luxury products and eagerness to learn about e-commerce are important.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
