Description
The House of Mercier is pleased to announce an opening for a Nordic Speaking Customer Service Representative in the financial sector, with the convenience of working remotely from Greece. In this vital role, you will lend your expertise to our Nordic-speaking clients, assisting with questions about financial products and services, addressing concerns, and providing exceptional service to enhance customer satisfaction. Your ability to communicate effectively and your understanding of financial services will help us maintain our reputation for excellence. Join our dedicated team and play a key role in delivering top-notch customer support!
Responsibilities
- Provide exemplary customer service to Nordic-speaking clients through various channels including phone, email, and chat.
- Assist clients with inquiries related to financial products, account management, and service issues.
- Resolve customer complaints in a timely and efficient manner, ensuring customer satisfaction.
- Maintain accurate records of customer interactions, documenting issues and follow-up actions.
- Collaborate with internal teams to facilitate resolutions for complex issues.
- Stay informed about financial regulations, products, and industry trends to provide informed support.
- Work towards achieving KPIs related to customer service quality and efficiency.
Requirements
- Fluency in at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and spoken.
- Experience in customer service, ideally within the financial sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Understanding of financial products and services is a plus.
- Detail-oriented with strong organizational and multitasking skills.
- Ability to thrive in a remote work environment and work independently.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
