Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client is seeking a detail-oriented and organized individual who excels in problem-solving, possesses excellent communication skills, and is passionate about providing top-notch support to our valued customers.
Responsibilities
- Answer customer support tickets promptly and accurately.
- Investigate and resolve customer issues with efficiency and precision.
- Collaborate with the tech lead, fulfillment, and return processor to ensure seamless support resolutions.
- Maintain excellent ticket response time and accuracy
- Acquire in-depth knowledge of products, FAQs, company policies, and the system to provide comprehensive support.
Requirements
- Minimum of 2 years working experience as a Customer Service
- Strong organizational and time management skills.
- Exceptional communication and writing skills in English
- Proven ability to follow through on tasks.
- Proficient in conflict resolution.
- Technical/product proficiency and knowledge.
- Responsible and reliable.
Benefits
- Competitive salary (USD)
- Work From Home
- Flexible Hours
