Description
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, Paired, is currently seeking a Cycling Expert Customer Service Representative to join their team. As a Cycling Expert Customer Service Representative, you will be responsible for providing exceptional customer service and support to clients in the cycling industry. This role offers the opportunity to work remotely, allowing flexibility and the ability to work from anywhere.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat related to cycling products and services.
- Provide accurate product information, advice, and guidance to customers.
- Assist customers with product selection, order placement, and post-sales support.
- Resolve customer complaints and issues in a professional and timely manner.
- Maintain accurate customer records and update information as needed.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Stay updated on the latest trends, products, and developments in the cycling industry.
- Follow company policies and procedures to ensure consistent service delivery.
Requirements
- Passion for cycling and in-depth knowledge of cycling products and the cycling industry.
- Strong written and verbal communication skills.
- Previous experience in customer service, preferably in a role related to the cycling industry.
- Ability to provide excellent customer service and handle customer inquiries effectively.
- Proficiency in using customer service software, email, and chat platforms.
- Ability to work independently and collaboratively in a remote team environment.
Benefits
- USD salary
- Flexible hours
- Remote work
